Itil Service Strategy - German Translation: Office Of Government Commerce
Autor : Great Britain: Cabinet Office
Geschlecht : Bücher, Business & Karriere, Management,
lesen : 5694
Herunterladen : 4745
Dateigröße : 31.54 MB
Format : PDF, ePub
Office of Government CommerceBroschiertes BuchThis volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.